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POST
/
tickets
/
{ticketId}
Add message to the ticket
curl --request POST \
  --url https://api.mijnklantportaal.nl/v1/tickets/{ticketId} \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "message": "<p>We will look into it!</p>"
}'
{
  "id": "tic_abc12345def678",
  "customerId": "cst_abc12354678",
  "title": "Invoice issue",
  "source": "portal",
  "status": "open",
  "messages": [
    {
      "id": "tim_abc12345def678",
      "postedBy": "John Appleseed",
      "isPostedByCustomer": true,
      "message": "<p>Hello, help me with my invoice please</p>",
      "postedAt": "2024-04-29T21:00:00+02:00",
      "attachments": [
        {
          "id": "tma_abc12345def678",
          "name": "Screenshot.png",
          "size": 1256,
          "mime": "image/png"
        }
      ]
    }
  ],
  "createdAt": "2024-04-29T21:00:00+02:00"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
ticketId
string
required

ID of the ticket record to add the message to

Body

application/json
​
message
string
required

A string, optional in HTML format, which will be posted as message to the ticket

Example:

"<p>We will look into it!</p>"

Response

The message is posted and the tickt with messages is returned

Ticket record with the messages

​
id
string

ID of the Webhook record, always starting with tic_.

Example:

"tic_abc12345def678"

​
customerId
string | null

ID of the Customer this ticket belongs to

Example:

"cst_abc12354678"

​
title
string

Title of the ticket, mostly describing the ticket

Example:

"Invoice issue"

​
source
string

Source of the ticket. Can be portal, email or chat.

Example:

"portal"

​
status
string

Current status of the ticket. Can be open or closed.

Example:

"open"

​
messages
object[]

An array with the messages in this ticket

​
createdAt
string

Date and time when the ticket was created, written in ATOM format.

Example:

"2024-04-29T21:00:00+02:00"